Shipping policy
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with your tracking number once your order has shipped.
Free Worldwide Shipping
We offer free shipping on all orders worldwide — no minimum order required. All orders ship from China via AliExpress Selection Standard or Premium carrier, depending on your destination.
Estimated Delivery Times
We deliver worldwide across multiple shipping zones. Estimated delivery times by zone:
| Shipping Zone | Estimated Delivery |
|---|---|
| Express | 4–11 days |
| Fast | 5–12 days |
| Standard | 6–14 days |
| Standard Global | 7–18 days |
| Extended | 8–19 days |
| Long Haul | 17–28 days |
To find which zone your country falls under and the estimated delivery time for your order, please check the shipping information available on our homepage or product pages.
Delivery times are estimates and may vary due to carrier delays or customs clearance.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to track your order via the carrier's website.
Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please contact us at info@chalabstore.com and we'll investigate with the carrier on your behalf. Please allow the full delivery window to pass before reaching out, as some orders may be delayed due to customs clearance or carrier conditions beyond our control.