Return & Refund Policy
At CHALAB, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.
Order Cancellations
You can request a cancellation within 24 hours of placing your order, before processing begins. Cancellation requests are subject to confirmation by CHALAB. After this window, cancellation is unavailable. To request a cancellation, email info@chalabstore.com with your order number.
14-Day Reporting Window
Please report damaged items or manufacturing errors within 14 calendar days of delivery with supporting photos or videos. We’ll review your claim and confirm eligibility and the available resolution. Please visit Report an Order Issue for more information.
How to request a replacement or refund
If a product arrives damaged or has a manufacturing error, contact us within 14 calendar days after delivery by email at info@chalabstore.com, via WhatsApp, or using the Live chat button on this page, whichever you prefer. Include your order details and clear supporting photos or videos showing the issue.
No physical return is required for eligible damaged products or manufacturing errors.
If the same issue affects multiple products that share one design, include an additional photo or video showing all the affected items in a single frame so we can confirm it.
Note: We do not offer voluntary returns or exchanges if you selected the wrong size or colour, changed your mind, or wish to return an item for personal reasons. If you receive an incorrect product or there is a fulfilment error, please contact us. You may be eligible for a free replacement following review.
If delivery is unsuccessful
We review each case individually. After investigating why the package wasn’t delivered, we’ll confirm eligibility and the available resolution. Any approved replacement will be shipped at no extra cost. Any approved refund will cover the full price paid for the affected item, excluding original shipping charges.
Before reaching out, verify the delivery address is correct and check with the local post office, as packages are sometimes held for pickup.
If an order hasn’t been delivered within 30 calendar days for domestic shipments or 45 calendar days for international shipments, please report the issue within the following 7 calendar days to be eligible for a replacement or refund.
Refund processing through PayPal
PayPal is currently our only available payment method. The information below explains how PayPal processes refunds after CHALAB issues them. Processing times depend on the original payment method and the bank or card issuer.
Read PayPal’s refund processing and tracking guide for further details.
Where is my refund?
PayPal sends refunds back to your original payment method. The time it takes to receive your money varies by payment method.
| Original payment method | PayPal processing estimate after issuance |
|---|---|
| Credit card | Up to 1–2 billing cycles, depending on the card issuer. |
| Debit card | Usually up to 5 business days; some refunds may take up to 30 days. If PayPal cannot refund the debit card, it adds the refund to your PayPal balance. |
| Bank account | Usually up to 5 business days; some refunds may take up to 30 days, depending on the payment status and bank. |
| PayPal balance | The same day. |
| PayPal balance plus credit card | The balance portion on the same day; the card portion may take 1–2 billing cycles. |
A credit card billing cycle typically lasts 28–31 days. PayPal still sends refunds to cancelled or prepaid cards; contact your card company to access those funds.
How to check your refund
- Open Activity in your PayPal account.
- Filter for Refunds.
- Select the date range if needed.
- Open the refunded transaction to view its details.
Common refund statuses
Pending: The refund has been issued but has not cleared the funding bank. PayPal states this usually takes up to 5 business days. Contact us if it remains pending after that period.
Temporary hold: The refund was issued before the original bank payment cleared. PayPal states clearing usually takes up to 5 business days; the refund completes after the original payment clears.
Refunded or partially refunded: PayPal has sent the money back to your original payment method.
Completed: PayPal has completed the refund and returned the money to your original payment method.
Refunds involving currency conversion
If your payment involved currency conversion, the amount received in the converted currency may differ from the original payment because exchange rates fluctuate. PayPal applies the conversion rate at the time of the refund, which may differ from the rate applied to the original payment.